Accessibility and inclusion is about people. Our job is about making sure we’ve considered all the needs of everyone using the services we provide. That’s why we’re constantly working towards ensuring all of our products and services are available and accessible for everyone.
Interpreter services for our customers
Do you speak limited English or prefer to speak in a language other than English? Ask for an interpreter to help with your lending.
How to ask for an interpreter
When you call us, just say “I need an interpreter” and we’ll arrange for an interpreter to help you with your lending if one is available.
Get in Touch
Phone
1300 361 122 for new enquiries and your local relationship manager
Customer Service
Phone 1300 728 718 (available during standard NSW business days, 8:30am – 5:30pm EST)
or Email us at Medfin Customer Support
National Relay Service
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact Medfin give our phone number 1300 361 122 to the National Relay Service operator when asked.
Phone Numbers and Servicing Options
Visit the National Relay Service, opens in new window website to find a suitable service option, NRS phone numbers and service links.
Supporting Customers Experiencing Vulnerability
We’re here to help our customers through serious illness, financial abuse, unemployment, domestic and family violence, financial hardship and more.
If you’re experiencing a change in your circumstances, need financial hardship assistance or think you might need help in the future, please visit Financial Hardship and contact us.
Extra Care Support Services
In hard times you may need more than financial support and we understand that there may be things going on in your life that are causing money troubles.
We understand it takes courage to talk about your circumstances. Help is available and we’ll work with you to find the best possible support.
We are here to help
It’s important that you get in touch as soon as you can, so we can quickly find the best option for you. The type of support we offer will be tailored to your situation, so a conversation is the best place to start.
If you think you might miss a payment and would like to talk to someone about your options, please call Medfin Customer Support on 1300 728 718 (available on regular business days, 8:30am – 5:30pm, NSW EST)