Notify us of a deceased customer

  • How to notify us

  • How to contact our team

  • More information and resources

Learn how to notify us of a deceased customer

What happens after you’ve notified us of a deceased customer

  • We’ll identify facility(s)

  • We’ll identify any fees that shouldn’t have been charged, refund them and stop charging those fees

  • We’ll identify and verify who has authority to access the customer’s facility(s) or loan details

  • We’ll provide information about the facility(s) including ongoing fees, direct debits and recurring payments

  • We’ll finalise the facility(s)

Find out what happens after you’ve notified us of a customer passing

Facility Impacts

  • What happens to loan facilities solely or jointly in the name of the deceased

  • How long the process takes

  • Repayment Support

Check what happens to a deceased customer’s facility

Get in Touch

Directly with the deceased’s Medfin Relationship Manager or Medfin Client Services on 1300 728 718

Monday to Friday, 8:30am – 5:30pm (NSW EST)